Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Rep.

Key Responsibilities

• Receive and respond to incoming calls regarding policy document requests, billing inquiries, and renewals
• Ensure accuracy of new or renewal policies and communicate updates to insureds, agents, and underwriters
• Process cancellations, maintain follow-up on outstanding items, and manage account setups in the system

Required Qualifications

• Associate or bachelor's degree, preferably in business, or equivalent experience
• 2-4 years of agency experience in Personal & Commercial Lines or 3-5 years in servicing or selling Property & Casualty Insurance Commercial policies
• Previous call center experience is a plus
• Bilingual skills in English and Spanish are preferred
• Ability to work a rotating shift until 8:00pm ET