Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to handle high volumes of client inquiries and support customer needs.

Key Responsibilities

• Researches and resolves complex customer inquiries and escalations while understanding business rules and products
• Determines root causes of client issues and coordinates resolutions with internal departments
• Enters client updates into the appropriate system and serves as a mentor for new hires

Required Qualifications

• High School Diploma or GED
• 4 - 6 years of related experience