Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

• Provide knowledgeable and efficient service to customers and staff, addressing issues related to procedures, products, and systems
• Monitor and coach team members on customer service calls to ensure timely and efficient responses
• Assist in training new hires and participate in staff evaluations and performance management

Required Qualifications

• High School Diploma or equivalent; some college courses or technical training preferred
• Minimum 4 years of experience in mortgage loan servicing in a high-volume call center
• Strong knowledge of mortgage loan documents and compliance regulations
• Proficiency in Microsoft Office Suite and data entry
• Commitment to customer service excellence and company values