Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

• Serve as a resource or Subject Matter Expert (SME) for team members
• Handle escalated calls and resolve complex customer issues
• Assist customers with inquiries regarding benefits, billing, and appointment scheduling

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years old or older
• 1+ years of customer service experience or relevant experience in a medical or office setting
• Experience with computer systems and the ability to navigate complex software
• Ability to work full-time with flexible scheduling during business hours