Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to provide exceptional support to customers and team members.

Key Responsibilities:

• Serve as a resource for team members and handle escalated calls
• Answer incoming calls and assist customers with various inquiries related to benefits and eligibility
• Research complex issues and collaborate with support resources to resolve customer concerns

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• Familiarity with computers and the ability to learn new systems
• Ability to work full-time, including flexibility for various shift schedules
• Successful completion of customer service training classes is required