Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

• Answer incoming calls and assist customers with inquiries regarding benefits, billing, and authorizations
• Document customer interactions and resolve issues in real time or through follow-up
• Provide education on health care processes and assist customers in navigating online resources

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be at least 18 years old
• 1+ years of customer service experience in a relevant setting
• Experience with computers and ability to learn new systems
• Availability to work flexible hours, including occasional overtime