Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

• Serve as a resource for team members and handle escalated calls to resolve complex customer issues
• Answer incoming calls, identify customer needs, and document information in systems
• Assist customers with appointment scheduling and navigating company websites

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• Experience with computers and the ability to learn complex systems
• Ability to work full-time with flexible scheduling, including some holidays
• Completion of Customer Service training classes with proficiency