Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to provide support and guidance to members regarding their health care needs.

Key Responsibilities

• Answer a high volume of calls from patients regarding billing inquiries and customer concerns
• Research, troubleshoot, and resolve complex billing issues and customer complaints
• Maintain compliance with HIPAA regulations and keep a log of all patient contacts

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of experience in a call center handling high volumes of inbound calls
• 2+ years of experience in a medical office or health care setting
• Ability to commit to full-time attendance during the training period