Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to provide advanced customer support in a high-volume call center environment.

Key Responsibilities

• Respond to customer calls promptly and professionally, resolving inquiries with minimal handoff
• Handle complex or escalated customer issues, providing thorough troubleshooting and timely resolution
• Assist with training and mentoring new hires or junior CSRs, reinforcing policies and service expectations

Required Qualifications

• High school diploma or equivalent required
• Minimum of 1-2 years of related customer service experience, preferably in a call center or high volume service environment
• Demonstrated ability to handle complex customer issues with sound judgment and professionalism
• Proficiency with computer systems, data entry, and CRM or call center platforms
• Must be able to work extended hours, weekends, or holidays as needed