Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities:

• Handle incoming patient inquiries and assist with appointment management
• Serve as a resource and mentor for lower-level representatives, resolving complex issues
• Maintain effective communication with patients and interdisciplinary teams, advocating for patient needs

Required Qualifications:

• High School Diploma/GED or equivalent work experience
• Must be 18 years of age or older
• 3+ years of experience in a clinical or customer service setting
• Proficient in Microsoft Office programs
• Flexibility to work various shift schedules during normal business hours