Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

• Maintains technical expertise and serves as a resource for lower-level representatives
• Handles incoming patient inquiries and directs them appropriately
• Proactively identifies and resolves issues related to patient satisfaction and operational difficulties

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 3+ years of experience in a clinical or customer service setting
• Proficient in Microsoft Office programs
• Ability to work part-time (30 hours/week) with flexibility for night shifts