Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

• Answer incoming calls and identify customer assistance needs related to benefits, billing, and authorizations
• Document information in systems and intervene with care providers to assist customers with appointments
• Research complex issues, provide education on pre-authorizations, and meet performance goals

Required Qualifications

• High School Diploma/GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service or related experience in a medical or office setting
• Experience with computers and the ability to navigate complex applications
• Flexibility to work various 8-hour shifts during specified business hours