Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative who will provide exceptional support to customers through phone interactions.

Key Responsibilities

• Review and research incoming healthcare claim calls from providers, verifying necessary data for processing
• Document required information and communicate with providers to resolve issues effectively
• Answer incoming calls from members to assist with benefits, billing, authorizations, and explanations of benefits

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 6+ months of work at home experience
• 6+ months of Customer Service Representative experience or 1+ years in a medical/office setting
• Working knowledge of computers and Windows PCs, with the ability to learn new systems