Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

• Review and research incoming healthcare claim calls, verifying necessary data for processing
• Document required information and communicate with providers to resolve issues
• Answer incoming calls from members, identifying their assistance needs

Required Qualifications

• High School Diploma / GED or equivalent experience
• Must be 18 years of age or older
• 6+ months of work at home experience
• 6+ months of Customer Service Representative experience or 1+ years in a medical or call center setting
• Working knowledge of computers and the ability to learn new systems