Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative - First Call Resolution.

Key Responsibilities

• Provide exceptional customer service through timely and accurate responses to inquiries
• Quickly assess customer needs and provide first-call resolution by coordinating with internal teams
• Meet or exceed performance metrics while contributing to a positive team environment

Required Qualifications

• At least 2 years of customer service experience
• High school diploma or equivalent
• Ability to complete virtual training and maintain a reliable home office setup
• Exhibit integrity, accountability, and a collaborative team mindset
• Proficient with computer applications, including MS Office