Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to provide exceptional support to customers and assist team members.

Key Responsibilities

• Serve as a resource for team members and handle escalated calls to resolve complex customer issues
• Answer incoming calls, identify customer needs, and assist with navigating resources
• Meet performance goals related to efficiency, call quality, and first call resolution

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• Experience with computers and the ability to learn new systems
• Ability to attend full-time training for the first 4-6 weeks
• Flexibility to work full-time hours, including potential holidays and weekends