Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to deliver exceptional customer service and support.

Key Responsibilities

• Serve as a resource for team members and handle escalated calls to resolve complex customer issues
• Answer incoming calls, identify customer needs, and assist with benefits, billing, and authorizations
• Research issues across multiple databases and provide education on pre-authorizations and status updates

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience in a call center or high-volume environment
• Experience with Microsoft Office applications including Word, Excel, and Outlook
• Ability to attend full-time training for 4-6 weeks without time off requests