Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to deliver exceptional customer experiences.

Key Responsibilities

• Handle an average of 55+ calls and emails, addressing customer inquiries and issues
• Resolve customer issues in a first call resolution manner while documenting necessary information
• Educate customers on self-service functions and assist them in navigating company websites

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience in a customer service or office setting
• Familiarity with computer systems and ability to learn new software
• Ability to work flexible 8.5-hour shifts between 6:00 AM and 10:00 PM CST