Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative who will provide exceptional customer service and issue resolution.

Key Responsibilities

• Assist customers via phone regarding claim statuses and inquiries
• Research and analyze case statuses to determine next steps in the claim process
• Navigate multiple computer systems to troubleshoot inquiries while documenting interactions

Required Qualifications

• High School Diploma/GED
• Must be 18 years or older
• 2+ years of experience in healthcare, claims, or insurance industries
• 2+ years of telephonic customer service experience
• Proficiency with Microsoft Word, Outlook, and Excel