Senior Customer Service Representative
Job Summary
Handling a high volume of inbound client requests, the full-time Senior Customer Service Representative will provide information, process customer profile changes, and ensure first call resolution while working remotely.
Key responsibilities
- Research and resolve complex customer inquiries and escalations by leveraging business rules and product knowledge
- Determine root causes of client issues and coordinate with internal departments to resolve them
- Document customer interactions and serve as a mentor for new hires within the team
Required qualifications
- High School Diploma or GED
- 4 - 6 years of related experience in customer service
Complete Job Description
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