Senior Customer Service Representative
Job Summary
Providing outstanding customer service and managing accounts, the full-time remote Senior Customer Service Representative will support field sales representatives through contract administration, order fulfillment, and post-sales issue resolution while collaborating with cross-functional teams to enhance customer experience.
Key responsibilities
- Manages customer account activity, including order fulfillment, backorders, and product change requests
- Acts as a liaison for outsourced services related to invoicing and reimbursement, resolving customer issues and disputes
- Collects customer feedback and identifies trends to support operational efficiency and develop new business opportunities
Required qualifications
- 3-6 years of experience in customer service or related field
- High School Diploma, GED, or equivalent work experience
- Experience with MS Office Suite
- Ability to apply advanced skills to resolve complex problems independently
- In-depth knowledge in a technical or specialty area related to customer service operations
Complete Job Description
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