Senior Customer Service Representative
Job Summary
Providing outstanding customer service and managing accounts, the full-time Senior Customer Service Representative will support sales representatives and enhance customer relationships while working remotely with scheduled hours from 8:00 am to 5:00 pm EST or CST.
Key responsibilities
- Manages customer account activity, including order fulfillment and addressing customer inquiries and issues
- Acts as a liaison for outsourced services related to invoicing and reimbursement, facilitating problem resolution
- Collaborates cross-functionally with various teams to optimize operational performance and enhance customer experience
Required qualifications
- 3-6 years of relevant experience preferred
- High School Diploma, GED, or equivalent work experience preferred
- Experience with MS Office Suite preferred
- In-depth knowledge in a technical or specialty area
- Ability to apply advanced skills to resolve complex problems independently
Complete Job Description
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