Senior Customer Service Representative

Job Summary

Working remotely, the full-time Senior Customer Service Representative will resolve billing and collection inquiries for patient accounts, manage high call volumes, and provide clerical support while adhering to HIPAA standards.

Key responsibilities

• Receive and direct telephone calls professionally while addressing patient inquiries and documenting account activity
• Consistently meet productivity standards in managing a high volume of calls and handling escalations
• Identify opportunities for system and process improvements and ensure compliance with privacy practices

Required qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of experience in a customer service call center or high-volume call environment
• Experience with Windows PCs and ability to learn new computer systems
• Flexibility to work any 8-hour shift between 7:55 am - 4:35 pm PST, including occasional overtime