Senior Customer Service Representative
Job Summary
Compassionately delivering exceptional customer experiences, the full-time Senior Customer Service Representative will manage 50 to 70 calls daily, resolving complex issues while serving as a resource for team members in a remote setting.
Key responsibilities
- Serve as a resource or Subject Matter Expert (SME) for team members and internal customers
- Handle escalated calls, resolving complex customer issues efficiently
- Assist customers with inquiries related to benefits, billing, and appointment scheduling
Required qualifications
- High School Diploma / GED or equivalent work experience
- 1+ years of customer service experience or relevant experience in a healthcare or call-center setting
- Experience with computer applications and ability to navigate complex systems
- Ability to work full-time (40 hours/week) with flexibility for shift schedules
- Proficiency in translating healthcare jargon into understandable instructions for customers
Complete Job Description
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