Senior Customer Service Representative

Job Summary

Joining a dedicated team, the full-time Senior Customer Service Representative will provide program implementation and administrative services for an Oregon-based non-profit client, handling customer and contractor inquiries related to solar and renewable energy via phone and email in a remote setting.

Key responsibilities

• Answer customer and contractor inquiries through phone and email
• Process incentive applications and payments while maintaining various databases
• Review contractor submissions for compliance with program requirements and provide guidance on policies

Required qualifications

• 1-3 years of relevant experience in customer service
• High School Diploma or equivalent
• Demonstrated ability to manage multiple responsibilities in a fast-paced environment
• Professionalism in client interactions and meeting participation
• Strong follow-through and accountability in task completion