Senior Customer Service Representative

Job Summary

Providing exceptional customer service in a remote capacity, the full-time Senior Customer Service Representative will manage inbound and outbound customer calls, resolve complex inquiries, and collaborate with field personnel and vendors to enhance customer relationships.

Key Responsibilities:

• Serve as a liaison between field personnel, vendors, and customers to assist in job completion
• Handle complex inquiries and escalated issues from internal and external customers via phone, email, or text
• Utilize THD At Home Services systems to coordinate all functions related to customer service operations

Required Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Minimum of 1 year of work experience in a customer service role
• Completion of a high school diploma and/or GED
• Working knowledge of Microsoft Office Suite