Senior Customer Service Specialist

Job Summary

Providing technical support and customer service, the part-time Senior Customer Service Specialist will troubleshoot user issues and assist with technology-related inquiries remotely for a duration of 4-5 months with potential for extension.

Key responsibilities

• Answer phone calls and assist users in troubleshooting basic technical challenges
• Guide clients through solutions such as clearing browser history and logging in/out of systems
• Deliver exceptional customer service while managing client inquiries effectively

Required qualifications

• High school diploma required; associate or bachelor's degree preferred
• 3+ years of experience in customer service or support roles
• Strong understanding of technology operation and troubleshooting
• Proven ability to provide exceptional customer service