Senior Customer Service Specialist

Job Summary

Providing application processing and customer support for multiple clients nationwide, the full-time Senior Customer Service and Rebate Processing Specialist will manage customer service calls, maintain filing systems, and ensure exceptional service in a remote environment.

Key responsibilities

• Provide basic troubleshooting and recommend solutions to customer inquiries
• Maintain electronic and hard copy filing systems for applications and rebates
• Safeguard confidential customer information while ensuring effective communication across departments

Required qualifications

• High school diploma or equivalent
• Call center or customer service experience preferred
• Proficiency in Microsoft Office, particularly Word and Excel
• Strong organizational and prioritization skills
• Interest in sustainability and making a meaningful environmental impact