Senior Customer Solutions Advisor

Job Summary

A company is looking for a Senior Customer Solutions Advisor to serve as a key expert and mentor within the On-Demand Customer Success team.

Key Responsibilities

• Own and lead complex customer engagements to stabilize accounts and diagnose problems
• Proactively advocate for customers by identifying risks and rebuilding partnerships
• Mentor team members and elevate knowledge to improve overall team performance

Required Qualifications

• 3-5 years of experience in a customer-facing technical role such as customer success or technical support
• Demonstrated experience in solving complex technical problems quickly
• Proven ability to manage multiple high-impact priorities independently
• Experience working cross-functionally and influencing teams without direct authority