Senior Customer Solutions Engineer

Job Summary

A company is looking for a Senior Customer Solutions Engineer.

Key Responsibilities

• Act as the technical authority on the platform and serve as the customer's primary advisor
• Assist with customer onboarding to drive product adoption
• Understand customer requirements and challenges to deliver expected outcomes and value

Required Qualifications

• Experience in a Cyber Security role or with Cloud Ecosystems in engineering or professional services
• Minimum of 5 years post-sales experience focused on customer growth and retention
• Familiarity with Linux, Helm, Terraform, Kubernetes, or Cloud Platforms
• Fluency in Japanese and professional working proficiency in English
• Proactive team player with a focus on inspiring customer loyalty