Senior Customer Solutions Engineer

Job Summary

Owning executive-level relationships and strategic engagement for a portfolio of enterprise customers, the full-time Senior Customer Solutions Engineer will collaborate on deployments, drive alignment with customer business goals, and lead workshops to maximize the value of the Sysdig platform in a remote setting.

Key responsibilities

• Manage executive-level relationships and strategic engagement with enterprise customers
• Collaborate with customer teams on Sysdig deployments and operational best practices
• Lead Customer Business Reviews and identify opportunities for optimization and innovation

Required qualifications

• 5+ years in Customer Success, Solutions Engineering, or Technical Account Management at a SaaS or cybersecurity company
• Hands-on experience with Kubernetes and container-based solutions
• Strong understanding of cloud-native applications and platforms across AWS, Azure, and/or GCP
• Experience with scripting and API integration to support technical solutions
• Demonstrated success in driving measurable customer outcomes and engaging with executive stakeholders