Senior Customer Solutions Engineer
Job Summary
To support a growing portfolio of enterprise customers, the full-time Senior Customer Solutions Engineer will manage executive-level relationships, drive alignment between customer goals and technical capabilities, and lead strategic engagements remotely.
Key responsibilities
- Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers
- Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
- Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
Required qualifications
- 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
- Hands-on experience installing and troubleshooting solutions on Kubernetes and working with container-based solutions
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
- Proven experience managing enterprise customer relationships and navigating complex organizations
- Demonstrated success driving measurable customer outcomes and leading executive-level engagements
Complete Job Description
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