Senior Customer Strategist

Job Summary

A company is looking for a Senior or Lead Customer Strategist to enhance multi-product quoting capabilities within their Commercial Lines Acquisition & Small Business Insurance team.

Key Responsibilities

• Lead the support and enhancement of multi-product quoting capabilities
• Drive agent engagement and create streamlined quoting experiences
• Identify experience gaps and implement strategies for actionable enhancements

Required Qualifications

• A minimum of eight years of related professional work experience, or a Bachelor's degree with a minimum of five years of related experience
• Experience in defining and delivering products through digital, voice, and agent channel experiences
• Experience partnering with IT teams, preferably with Agile development methodologies
• Experience supporting quoting and/or servicing applications
• Ability to manage multiple projects in a fast-paced environment