Senior Customer Success Advisor

Job Summary

A company is looking for a Senior Customer Success Advisor/Customer Success Advisor.

Key Responsibilities

• Serve as the primary post-onboarding contact for Hotels and Venues in North America regarding Hospitality Cloud Group Business products
• Develop goal-based success plans with key stakeholders to enhance product usage and drive client retention
• Collaborate with internal teams to execute success plans and contribute to internal projects aimed at improving processes

Required Qualifications

• Bachelor's degree with strong academic credentials
• Minimum 5 years of professional experience in hospitality and/or hotel software industries
• Experience in customer success and retention management is a plus
• Strong business acumen and high integrity
• High aptitude for learning software and comfortable with general office software applications