Senior Customer Success Advocate

Job Summary

A company is looking for a Senior Customer Success Advocate to ensure customers maximize the value of their real-time data platform.

Key Responsibilities

• Conduct quarterly business reviews (QBRs) to align on objectives and product utilization
• Deliver annual cluster health checks to assess deployments and provide actionable insights
• Monitor account health and report on product usage, support trends, and customer feedback

Qualifications

• 7+ years of experience in Customer Success, Account Management, or similar roles in enterprise software or SaaS
• Proven ability to manage high-value accounts with a focus on relationship depth
• Technical aptitude with fundamentals of distributed databases and cloud infrastructure
• Experience conducting executive business reviews and engaging with technical and business stakeholders
• Prior exposure to database, cloud, or infrastructure technologies is a significant plus