Senior Customer Success Analyst

Job Summary

A company is looking for a Senior Customer Success Analyst, USA, Remote.

Key Responsibilities

• Create and maintain dashboards and reports that track key success metrics
• Analyze customer behavior, product usage, and retention data to drive company strategy
• Partner with Customer Success and Product teams to create and implement initiatives that enhance onboarding, engagement, and customer satisfaction

Required Qualifications

• 5+ years of experience in RevOps, Analytics, Customer Success Ops, or similar roles
• Strong analytical skills with fluency in SQL, Excel/Google Sheets, and data visualization tools
• Knowledge of customer journey mapping, satisfaction metrics (NPS/CSAT), and customer success platforms
• A self-motivated individual with natural curiosity and initiative