Senior Customer Success Analyst

Job Summary

A company is looking for a Sr Customer Success Analyst (remote).

Key Responsibilities:

• Develop and standardize reporting methodologies and templates for customer success
• Work directly with enterprise customers to identify their goals and analyze data to assess achievement
• Analyze customer data to identify trends, insights, and opportunities for improvement

Required Qualifications:

• Proven experience in a customer-facing analytics role, preferably within a B2B SaaS company
• Expert level knowledge of contact center operations, including performance measurement of AI and human agents
• Demonstrated ability to create and present value and usage-based reports to enterprise clients
• Strong analytical skills with proficiency in data analysis tools such as SQL and data visualization platforms like Tableau
• Experience working collaboratively with engineering, product, and customer success teams