Senior Customer Success Analyst

Job Summary

A company is looking for a Senior Customer Success Operations Analyst to support its Global Customer Success Organization.

Key Responsibilities

• Drive proactive insights from data signals to recommend process improvements for Customer Success teams
• Collaborate with Success teams to define projects and process improvements for optimal performance
• Manage scalable operations activities and ensure data integrity across post-sales systems

Required Qualifications

• 5+ years of experience in Customer Success operations, preferably in high-growth SaaS environments
• Strong knowledge of Salesforce and other Customer Success systems
• Experience with customer health metrics and Success KPIs
• Proven ability to lead process improvement initiatives in a fast-paced environment
• Strong analytical skills to build and interpret reports and dashboards