Senior Customer Success Architect

Job Summary

Owning strategic post-sales relationships, the full-time Senior Customer Success Architect will guide enterprise customers in building and maturing their AI Security and Governance programs while working remotely.

Key responsibilities

• Strategic Customer Leadership: Build trusted partnerships with technical practitioners, security leaders, and executives across a focused portfolio of enterprise customers
• Discovery & AI Security Advisory: Assess customer AI environments and security programs, identifying new use cases and providing guidance on AI security and governance
• Value & Adoption: Connect customer objectives to Noma's capabilities, drive adoption, and ensure customers articulate meaningful security and business value

Required qualifications

• 5+ years of experience in customer-facing cybersecurity roles such as Solutions Engineering, Solutions Architecture, or Customer Success Engineering
• Strong cybersecurity expertise and understanding of modern AI technologies, including generative AI and AI development pipelines
• Ability to engage in discussions ranging from CISO-level strategy to deep technical conversations
• Proven skills in conducting discovery, building enterprise relationships, and defining customer outcomes
• Strong commercial awareness and experience identifying opportunities for customer growth and increased adoption