Senior Customer Success Associate

Job Summary

A company is looking for a Senior Customer Success Associate to lead their Digital Customer Success program.

Key Responsibilities

• Manage a high volume of SMB customers through tech-touch workflows and one-to-many communication
• Proactively monitor customer health scores and provide targeted guidance when issues arise
• Act as the first line of defense for customer inquiries, ensuring timely resolutions and managing the renewal process

Required Qualifications

• 2+ years of experience in Customer Support, Customer Success, Sales Development, or Account Management
• Familiarity with tools such as Planhat, Zendesk, or Salesforce
• Ability to manage a high volume of emails and tickets effectively
• Comfortable discussing contracts and renewals with a focus on retention and expansion
• A strong curiosity to understand customer health data and enhance user value in SaaS products