Senior Customer Success Consultant

Job Summary

A company is looking for a Senior Customer Success Consultant who ensures successful activation, implementation, and early adoption of solutions, driving business outcomes for customers.

Key Responsibilities:

• Define the initial customer experience post-sales and drive the strategy for launching solutions at new customer accounts
• Lead discovery processes to understand customer needs and align project configurations
• Deliver targeted training and enablement programs to minimize ramp time and accelerate onboarding

Required Qualifications:

• 3+ years of relevant work experience
• Experience in a SaaS software company preferred
• Experience in Sales or Revenue Operations managing processes such as forecasting and territory design preferred
• Basic proficiency with Salesforce and other SaaS CRM platforms preferred
• Experience delivering consultative engagements at a consultancy is a plus