Senior Customer Success Consultant
Job Summary
Proactively guiding a dedicated portfolio of approximately 100 clients, the full-time Senior Customer Success Consultant will drive the successful adoption of SaaS solutions, ensuring a seamless experience while collaborating remotely with various internal teams.
Key responsibilities
- Manage the customer journey from post-implementation, focusing on deeper adoption of solutions
- Analyze metrics and provide data-driven recommendations to enhance client engagement and success
- Collaborate with sales to identify expansion opportunities and coordinate customer outreach initiatives
Required qualifications
- 3+ years of experience in a relevant field, such as public sector, agency, or software company
- Strong analytical skills with a preference for civic-management and citizen-engagement tools
- Exceptional organizational skills and a passion for process improvement
- Ability to thrive in a fast-paced, self-directed environment
- Commitment to diversity and inclusion in thought and practice
Complete Job Description
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