Senior Customer Success Coordinator

Job Summary

A company is looking for a Customer Success Coordinator.

Key Responsibilities

• Coordinate daily Help Desk operations, ensuring timely ticket resolution and adherence to service level standards
• Monitor ticket queues and performance metrics to identify trends and service gaps
• Facilitate regular status meetings with internal teams and federal client stakeholders to review priorities and open issues

Qualifications

• Bachelor's degree required
• 7+ years of experience in customer success, Help Desk, or IT operations in a client-facing environment
• Experience with SaaS, ERP, or AI-enabled platforms in regulated environments preferred
• Strong understanding of system configuration management and structured testing processes
• Proficiency with ticketing systems and project tracking tools