Senior Customer Success Engineer

Job Summary

A company is looking for a Senior Customer Success Engineer (EST).

Key Responsibilities

• Own the technical customer relationship from implementation to ongoing support and ticket resolution
• Develop deep product expertise to guide customers through complex issues and workflows
• Create tutorials and enablement content to enhance customer experience and prevent repeat issues

Required Qualifications

• Solid experience in a technical support, customer-facing engineering, or solutions engineering role
• Hands-on experience with modern backend/web stacks (APIs, auth, networking, observability)
• Strong debugging skills and ability to navigate complex systems
• Experience with ticketing tools such as Zendesk/Pylon or Jira/Linear
• Ability to work independently and drive issues to resolution