Senior Customer Success Engineer

Job Summary

A company is looking for a Senior Customer Success Engineer.

Key Responsibilities

• Partner with regional Customer Success Managers and account teams to enhance customer value and adoption
• Provide technical guidance on strategic initiatives and assist in unblocking support cases
• Document key interactions and collaborate with CSM leadership to improve processes

Required Qualifications

• 8+ years of experience in customer-facing technical roles
• Bachelor's degree in a STEM field or equivalent professional experience
• Strong technical aptitude with the ability to explain complex concepts clearly
• Preferred experience in cybersecurity, especially in identity and access management
• Proven ability to prioritize and manage multiple initiatives in a fast-paced environment