Senior Customer Success Engineer

Job Summary

A company is looking for a Senior Customer Success Engineer, German speaking.

Key Responsibilities

• Build and maintain post-sales relationships with strategic customers, serving as a trusted advisor
• Provide guidance on product usage and advocate for customers' goals and requirements
• Collaborate with support teams to resolve customer issues and participate in business reviews

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 4+ years of experience working with large enterprise customers
• Demonstrated experience as a Subject Matter Expert (SME) for related technologies
• Professional Level Dynatrace certification (or obtain within six months)
• Strong technical understanding in SaaS and relevant cloud technologies