Senior Customer Success Engineer

Job Summary

A company is looking for a Senior Customer Success Engineer, German speaking.

Key Responsibilities

• Build and maintain post-sales relationships with strategic customers, acting as a trusted advisor
• Provide subject matter expertise to ensure successful product adoption and customer satisfaction
• Collaborate with support teams and customers to advocate for timely issue resolution and success planning

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 4+ years of experience working with large enterprise customers, including executive leadership
• Professional Level Dynatrace certification or willingness to obtain within six months
• Strong technical understanding of SaaS and related technologies
• Fluency in English and German, with experience in Swiss-German accounts being a plus