Senior Customer Success Engineer

Job Summary

A company is looking for a Senior Customer Success Engineer to join their Customer Success team.

Key Responsibilities

• Collaborate with multiple customers to ensure successful adoption and satisfaction with products
• Provide technical guidance and strategic advice to optimize AI assistants
• Support customers through issue resolution and communicate insights to product and engineering teams

Required Qualifications

• Deep technical expertise in conversational AI or NLP/LLM-based technologies
• Experience working with technical and business decision-makers in customer leadership teams
• Proficiency in Python or Full Stack applications running in the cloud, with DevOps experience preferred
• Experience managing on-prem licensed software solutions is a plus
• Fluency in English; additional languages are a plus