Senior Customer Success Engineer

Job Summary

As a full-time Senior Customer Success Engineer working remotely, the candidate will build and maintain post-sales relationships with strategic customers, serving as a trusted advisor to ensure successful deployment and adoption of Dynatrace products while addressing complex configuration issues.

Key responsibilities

• Manage post-sales relationships and provide expert guidance to customers on product usage and value maximization
• Triage and resolve complex configuration issues while advocating for customer needs with support and product management teams
• Conduct training and discovery activities to enhance customer engagement and identify opportunities for product adoption

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 4+ years of experience with large enterprise customers, including executive leadership
• Demonstrated experience as a Subject Matter Expert (SME) in Dynatrace technologies and related third-party technologies
• Professional Level Dynatrace certification (or ability to obtain within six months) and two or more relevant Associate Level certifications
• Strong technical understanding of cloud technologies and web/application server technologies related to Dynatrace