Senior Customer Success Engineer
Job Summary
Owning the technical relationship with assigned accounts, the remote Senior Customer Success Engineer will lead the deployment of the Britive platform, drive customer adoption, and serve as a trusted technical advisor while managing multiple customer engagements in a fast-paced startup environment.
Key responsibilities
- Lead end-to-end technical onboarding and deployment for new customers, ensuring successful go-live
- Serve as the primary technical contact post-deployment, monitoring account health and driving adoption of platform capabilities
- Deliver customer training and create enablement content to ensure customer self-sufficiency and support partner technical teams
Required qualifications
- Minimum 5 years in a customer-facing technical post-sales role at a B2B software company
- Experience owning enterprise software deployments, including scoping, configuration, and integration
- Hands-on experience with Identity & Access Management (IAM) and Privileged Access Management (PAM) across major cloud platforms
- Proficiency in scripting and API usage, including Python and REST APIs
- Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience
Complete Job Description
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